Laptop and iPad insurance

Police make arrest and find R3m worth of stolen TVs, laptops in Durban


Police have arrested a man after he was found in possession of laptops and TVs valued at R3 million, all believed to be stolen.

Durban Central police arrested the 36-year-old man in the Point area on Tuesday, said provincial police spokesman Lieutenant-Colonel Vincent Mdunge.

He said said the man was found in possession of 19 brand-new plasma TV sets, 60 laptops, 20 old plasma TV sets and 15 desktop computers.

All these were found at the man’s flat in the Point area.

“Police investigations revealed that some of these goods were stolen during housebreakings, house robberies, and thefts out of motor vehicles and harbour containers,” he said.

Mdunge said the goods were believed to be destined for other African countries.

The man will appear in the Durban Magistrate’s Court on charges of possession of suspected stolen property.

[Info from Iol.co.za]

Also view:

Do not leave your Laptop, Palmtop or Notebook in an “unattended” vehicle

How do I find the best insurance for my laptop, iPhone and smartphone?

Do I need to purchase insurance cover for my laptop, IPad or tablet?

Laptops stolen from advocates working on Fed Van der Vyver civil case against police


The laptops of two top advocates working on the Fred van der Vyver civil case against the police were stolen from their offices over the weekend, Die Burger reported on Wednesday.

Van der Vyver was arrested for the murder of his girlfriend, Inge Lotz, in 2005, but was later acquitted. He successfully sued the police for malicious prosecution in 2011, and but the legal battle over the amount of damages to be paid to him continues.

The office of advocate Barry Pienaar SC was robbed on Saturday night and at the office of advocate Dup de Bruyn SC was robbed on Sunday night.

Both are working on Van der Vyver’s civil case.

Pienaar’s computer, as well as memory sticks and DVDs with copied information were stolen from a secretary’s drawer. He has lost all his files and research relating to the case.

In Du Bruyn’s office, only his computer and a bag with his toga were stolen. He had a backup for his files.

Their offices are on different floors, and the only ones in the building to have been broken into.

A security expert said the robbers had to break open three doors to gain access to the offices.

[Story from News24.com]

Also view:

Do not leave your Laptop, Palmtop or Notebook in an “unattended” vehicle

How do I find the best insurance for my laptop, iPhone and smartphone?

Do I need to purchase insurance cover for my laptop, IPad or tablet?

Cosatu spokesperson Patrick Craven baffled by theft of 3 laptops from his home

Earlier today we shared a media release titled "Think like a criminal to make your home less of a target for criminals". Our residences are often targeted by experienced thieves knowing exactly what they want and targeting specific items, leaving us baffled as to what has been taken and what has been left untouched!

Three laptops have been stolen from the home of Congress of the SA Trade Unions national spokesperson Patrick Craven, he said on Wednesday.

"What was interesting was that the laptops were the only things taken," Craven said.

"It does seem odd.... You would have thought they'd grab everything they could."

Craven's home in Alberton, east of Johannesburg, was broken into on Tuesday night.

"I was home last night but did not hear anything," he said.

Craven said he hoped police would track down the thieves.

Police could not immediately confirm the theft.

- SAPA

Also view:

Do not leave your Laptop, Palmtop or Notebook in an “unattended” vehicle

How do I find the best insurance for my laptop, iPhone and smartphone?

Do I need to purchase insurance cover for my laptop, IPad or tablet?

Does your insurance cover damage when lightning strikes?

A lightning shower in Photo by Pierre Steenkamp

Lightning can leave us in awe at the magnificent powers of nature, but may also leave us with some nasty damages. During last week a very good friend shared some amazing photos of lightning in Bloemfontein and I thought it might be a good idea to investigate whether insurance could provide protection from these forces of nature.

Understanding lightning and damage by lightning

Before placing the spotlight on insurance cover it is also important to understand lightning and the devastating effect of these strikes. The experts tell us that a typical power surge can send 500 to 1,000 volts through any cable, line, or wire that connects your equipment to the outside world. These and other power fluctuations can disrupt software, delete data and destroy circuitry meant to handle a mere 120 volts.

Power surges, also known as transient voltages, can find a variety of routes into (and through) the workplace. As the bolt travels toward earth, it searches for the path of least electrical resistance. On contact, it can travel up to three miles through the ground to find it.

Once in your building, this energy can race through any conductive material: copper electrical wires, data cables, phone lines, and even plumbing and ductwork. It can even jump between those systems in dramatic and extremely dangerous — electrical arcs.

For businesses this will result in downtime, lost income, the expense of replacing equipment - even a fire caused by overloaded power strips and electric panels.

We also need to recognize the risks to all the consumer electronics in our homes. We have computers, sound systems, high-definition televisions, gaming systems and similar electronics at our fingertips in nearly every room of the house - a power surge can have a devastating impact on these electronics and result is significant damage.

It is however not only the power surge that causes damage, but also related damages. There are often flammable materials and boxes of paper stored near main electric panels catching fire…

Photo by Pierre Steenkamp taken in Bloemfontein

Insurance

Home and business owners should never simply assume that an insurance policy provides all the necessary cover for damage from lightning strikes. Damage to your equipment isn’t automatically covered by your property insurance policy. Nor will it cover losses due to lost income, spoiled inventory, replacement costs, rush repairs, and more. Specific endorsements need to be added to your insurance coverage, like lightning and power surge protection.

It is always best to check your buildings insurance product and enquire from your insurer and broker about the cover provided. I decided to enquire from South Africa’s largest direct insurer OUTsurance about the cover they provide.

At OUTsurance, damage caused by lightning and fire is part of the standard Contents cover. Loss or damage caused by power surges and dips is also part of the standard contents cover. This relates to personal cover for clients.

For Businesses it is would be encouraged to have separate electronic equipment cover as electronic equipment does not form part of business contents cover.
This would ensure the business is covered in the event of lightning strikes. Thus as both fire and power surges resulting from lightning are covered, should a client experience either of these, he can rest assured that he has cover with OUTsurance.

With the OUT-and-About product the client will receive cover for items that he takes outside the house. To insure the structure of his building or any permanent fixtures or fittings, the client is advised to also read more about the buildings insurance product.

Prevention and Pro-Active Measures

The insured home and business owner can however do more than pray that there is no damage. There are a few important suggestions to protect both home and business from power surges.

It is always advisable to take preventive measures where possible. Lightning surge protection devices are sometimes useful in curbing or limiting the effects of a power surge and thus preventing or reducing damage or loss.

While they have their place, surge protectors are no replacement for a heavy-duty surge suppressor at your main service panel.

Service panel surge suppressors are designed to deal with large transient voltages as they enter your building, lessening the impact on surge protectors and business equipment down the line. These suppressors must be installed by a licensed electrician and inspected periodically.

Apart from taking out insurance and installing protection devices, it is important to switch off and unplug electrical appliances during a lightning storm.

Conclusion

Never underestimate the power of lightning. Even when insured, you may wish to avoid the time and efforts that go into repairing and replacing valuables and having to submit an insurance claim.

You may also like to protect your claims history from an unnecessary surge in insurance claims!

Do your part to lower insurance rates—and keep loved ones, your home and possessions safe.

GPS technology in Stolen iPhone leads cops to thief in Mamelodi

In 2011 we posted a story titled SA nature photographer tracks down Ipad thieves with Apple technology. Technology can play a very important role in the recovery of stolen possessions and also lead to the arrest of criminals as revealed in a story earlier today on News24.

A thief’s ignorance about an iPhone and its apps has led to his arrest.

While the thief was busy with the phone, its owner Sean Dunn could see on the internet where it was.

With an iPad and a map on which the phone’s movements could be tracked, Dunn, from Olympus in eastern Pretoria, led police to a property in Mamelodi.

Police spokesperson Captain Marissa van der Merwe confirmed that the thief would appear in the Pretoria Magistrate’s Court on Friday.

Dunn’s iPhone was stolen while he was at the gym at about 13:00 on Tuesday.

Apps activated

He looked for his phone at the gym but couldn’t find it, so he blocked the phone and had it blacklisted.

“On Tuesday night my wife told me she saw I went jogging,” said Dunn.

“I use the apps a lot on my phone.

“One is the Nike+ GPS. This comes up automatically on my phone. The thief must not have known what it was and pressed ‘yes’.

"What he didn’t know was that it sent a message to Facebook that I was going jogging.”

Another app that Dunn had on his phone was iCloud, which had a tracking system. Dunn looked on the internet to see if he could find his phone.

The tracking system is accurate to within a radius of 2m.

Dunn saw his phone, made a screen grab of the map, borrowed his friend’s iPad and went to the Garsfontein police station.

Arrest

“Police initially struggled to believe me until I showed them how it worked,” said Dunn.

“Two policemen were willing to go to Mamelodi but I didn’t want to go along as I didn’t want to risk my life for a phone.

“I printed the map and the two policemen went to Mamelodi. I remained in contact with them telephonically.”

The phone moved from one yard to another.

“While I told the two policemen where to go, I was surrounded by policemen who wanted to see how it worked.

“They found the thief at the back of one yard and arrested him.”

Shortly after midnight, he went home with his phone.

“The police were helpful and very friendly,” he said.

The alleged thief was a contracted cleaner at the gym.

[Story by Hilda Fourie, Beeld]

Australian man alerts police to burglars at his home from 8000km via his iPad

Thieves love technology and the ease with which they can take and transfer possession of these valuable items. As consumers we all dread having to add these items to our insurance portfolio. These items include laptops, tablets, iPads, smart phones etc.

It certainly brought a smile to my face when I read earlier today that this very same technology has helped to apprehend burglars at a home in Australia! I would like to quote from Adelaidenow.com.au:

"A homeowner was shocked to catch two alleged thieves in the act when he logged on to web cameras while away.

The man, from Noble Park North in Melbourne, discovered his house being ransacked 8000km away when he logged on to an iPad.

Stunned, he phoned a friend who alerted police.

"I was shocked," the homeowner said. "I was watching them for a good two minutes before I called the cops. I didn't know what to do."

Thousands of dollars in electrical equipment including a flat-screen television, alcohol, shoes and even a dog bed were stolen over two visits as three cameras streamed the action.

The homeowner bought the cameras on eBay for $89 each about three years ago to help keep his house safe.

"But I never thought they would come to be used one day," he said.

Springvale Constable Bianca Aitken, one of three officers called to the burglary, said she had never heard of such a case.

"You obviously have CCTV footage, which helps, but to actually get them on an iPad from the other side of the world is a pretty good find, I think," Constable Aitken said.

"I guess he was being cautious with going overseas, but it paid off."

OzSpy Frankston managing director Evan Dodd said web cameras and more sophisticated surveillance systems were becoming an increasingly popular way to protect homes. "A lot of them are connected to the internet and it's a big selling point," he said.

"You can just jump on your smartphone and see straight away if someone is in your house."

Two men were arrested at the scene, one jumping through a side window in an attempt to escape.

A 32-year-old Mulgrave man and another aged 55 from Noble Park North were each charged with burglary and theft.

Their cases were adjourned at Dandenong Magistrates' Court yesterday until December 14 and January 13.

The homeowner said he remained shaken even though the burglary was more than two months ago."

Also view:

Do not leave your Laptop, Palmtop or Notebook in an “unattended” vehicle

How do I find the best insurance for my laptop, iPhone and smartphone?

Do I need to purchase insurance cover for my laptop, IPad or tablet?

Do not leave your Laptop, Palmtop or Notebook in an “unattended” vehicle

Theft from vehicles is one of the major threats to property loss! Yesterday evening I read on Facebook that a friend had a status update referring to her husbands laptop having been stolen from his vehicle.

Many insurers add as an exclusion to their insurance policies any loss from an unattended vehicle.

What is an unattended vehicle?

Situation:

The Insured was the proud owner of a Colt Rodeo double cab, but like a number of double cab owners, he had a problem - where do you safely lock away valuable items? On Thursday evening, 18th September 2003 and at 18hl0, he parked his Colt Rodeo in North Ridge Road, Durban, and he decided to place his Laptop Computer out of sight and behind the rear seat. A car guard was present guarding the Colt Rodeo and three other vehicles.

Approximately twelve minutes later two males in a white City Golf drove into the parking area and parked behind the Colt. One male got out of the City Golf and allegedly threatened the car guard with his life. He then broke the rear right side passenger window, pulled back the rear seat and withdrew the Laptop Computer. He got back into the white City Golf and they then departed at speed.

The Insurer relied upon the following Clause in the Policy -

"We will not pay for loss by theft of any Laptop, Palmtop, Notebook or similar portable computer from any unattended motor vehicle or office."

Ombudsman’s response

The Ombudsman agreed with the Insurer that an "attended vehicle" is usually where a driver or passenger is present in -the vehicle. In view of the clear terms of the Policy, the Ombudsman agreed with the Insurer that it had correctly rejected the claim.

Source: Ombudsman Annual Report 2004

Also view:

How do I find the best insurance for my laptop, iPhone and smartphone?

Do I need to purchase insurance cover for my laptop, IPad or tablet?

SA nature photographer tracks down Ipad thieves with Apple technology

Did you know that you can track down your stolen Iphone and iPad with the Geo-Location Technology provided by Apple? I have only recently discovered this amazing technology when a good friend and well known nature photographer, Hilton Kotze, managed to assist the police in arresting thieves in the Nelspruit area!

I have asked Hilton to share a personal account of the events and would like to share this with images that were used in making the arrest!

Hilton capturing the Rugby on camera

I would like to thank Apple for their “locate me” technology as it helped the South African police to arrest a crime syndicate operating in the Nelspruit area.

My laptop bag was stolen out of my car on the 17th of August in White River South Africa. In my bag was a 17 inch Macbook pro and my Ipad.

I contacted my IT specialist Janes , and asked him to check on the web if he could see my Ipad ( I have "locate me" activated). He said my Ipad was on the move so I immediately went to the police to inform them that my bag had been stolen but that I had location tracking on it and it was moving.

They jumped into a car with me in and we set chase the whole time getting updates from Janes as to where they were stopping and where they were turning.

Eventually we followed them to panhandle house in Nelspruit. Janes was able to email us the exact location and a street view of the entrance!

The police were able to make 7 arrests and I recovered the  pad but the laptop had been offloaded somewhere along the road. This was a major breakthrough for the police in the investigation into the crime syndicate and where their drop-off and hide-away points were.

The police arrested 3 Nigerian citizens and also found 8 emty laptop bags as well as a very expensive camera at the premises.

Images provided by Apple Geo-Location Technology

The Map of the Area

Location of stolen iPad from the Air

Street View Provided to the Police

For photos by Hilton Kotze also view Wildlife Photography

Nature as captured on camera by Hilton Kotze

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How do I find the best insurance for my laptop, iPhone and smartphone?

What is this Mobile Workforce and how will it impact on my Insurance Profile?

The working environment has changed significantly and can be expected to change much more! Increased accessibility to the internet and the ease with which we can communicate from everywhere and at every time has changed the way we do business. It is no longer needed to have a series of long boring meetings, having to sit around a table and only communicate eye to eye!

It appears that the vision and promise of having a “paperless” office is gaining momentum. The affordability and technological advances in smartphones, iPads and other tablets are allowing is to perform most of our duties from remote locations and even while commuting between destinations.

This is also known as telecommuting and the process of working and communicating on trains and buses. In South Africa the Gautrain is now allowing commuters to spend quality time working which they would have spent getting agitated in congested road traffic.

Many businesses are now online businesses and consultants work from home, hotels, coffee shops etc. Many restaurants are catering for this new mobile workforce and enabling the businessmen and women to perform at the highest levels of efficiency while having their cup of coffee!

The changing work environment also has an impact on our insurance portfolios. Why would this affect our insurance profile?

  • Car Insurance - Less time is spent travelling inside our own vehicles as we are commuting on buses and trains. This provides an opportunity for insurance based on Pay AS You Drive.
  • Home and Household Insurance. We will need to look at the insurance and specification of an increased number of technological devices such as smartphones, iPads, tablets, laptops and whether these are adequately insured during travel.
  • Business Insurance. The office environment is changing and so too the number of  appliances that we need to ensure. The office chair and desk are no longer the most important pieces of furniture – we need to carefully consider the insurance of our communication devices and the devices that connect us with the internet.

What is the Mobile Worforce?

I have come across a very insightful post on Mashable titled “Rise of the Mobile Workforce”. The best way to explain how the working environment has changed is to share a infographic on this new business trend from social contact manager Gist. This tells us where the mobile workforce prefers to work and the devices they use:

How do I find the best insurance for my laptop, iPhone and smartphone?

Understanding why you need insurance is the first step to finding the correct insurance product. You will only find what you are searching for if you know what you are searching! In an earlier post we discussed the topic “Do I need to purchase insurance cover for my laptop, IPad or tablet?” In this post we would like to discuss the process of finding the correct insurance product as well as the potential pitfalls you will need to avoid!

Search and Compare Insurance Products

Those able to be in lawful possession of a laptop, Notebook, iPad or smartphone are not new to insurance. It is safe to say that they will also be in possession of home and household insurance- and most probably car insurance as well!

They will already be aware of these basics:

  • That there are a wide range of providers and a wider range of products in the market
  • That these products differ significantly in nature, price and even how they can be acquired.
  • That both product and price comparison are essential.
  • That these products can be acquired through a broker or directly through a direct insurer.

Household insurance or Separate Insurance Policy

It is best to consider the insurance for your laptop, notebook, tablet or smartphone whilst also taking into account your existing home and household insurance. You are most likely to travel with these devices and often use them away from home - this portability requires specific attention!

You may decide to include this insurance in the contents section of your household insurance – or decide to insure them on a separate policy. The choice is up to you and might well be decided by your skills in negotiation and your attention to finer detail and price.

Keep in Mind:

  • Never assume that these devises are automatically covered under your household / content insurance – You will need to specify these devices on your policy.
  • If you travel regularly with your laptop, iPad or tablet it would be advisable to cover it under specified all risk insurance which would cover the laptop when away from home.
  • Your smartphone should also be covered under specified all risk insurance.
  • This is also sometimes referred to by insurers as Portables Insurance or Portable Possessions Cover.
  • You must provide the insurance company with the make, model and serial number of the laptop, iPad, notebook or smartphone.
  • Insure your laptop for the replacement value, not the current market value.
  • Some insurers may only provide the cover if you have household insurance with them – other allow you to insure these devices in a stand-alone policy.

Fine Print and Exclusions in Your Insurance Policy

Exclusions or specific conditions are those nasty little surprises you will not be covered for. Too often do we refer to them as the “fine print” in policies – and yet they are the exact same font and size as the other stipulations in the policy!

Make sure that you understand the cover provided clearly, there may be a number of exclusions listed in your policy document.

These could include:

  • The value and loss of data or the costs of replacing or retrieving lost data – Do your backups regularly.
  • Individual component failures under normal usage.
  • Cost of software -only hardware is covered. Avoid carrying your software with you unless absolutely necessary.
  • Some policies might specify that your laptop is not covered when transported and stolen from your vehicle.
  • Damage caused by carelessness - such as damage caused by ironing, moth or vermin.
  • If insured for personal use and the laptop is used, lost or damaged because of business use, it might not be covered.
  • “Soft vandalism" like viruses, worms, or network based security breaches resulting in loss of data or usability are not covered by common laptop insurance policies – it remains your duty to invest time and money in security products and processes.
  • Other gadgets that are used in conjunction with the device such as a wireless card, a bluetooth adaptor, and a Skype enabled headset etc might not be covered

Conclusion

It is well worth the time and effort to compare insurers, products and pricing. When comparing products you need to compare exclusions as well. Never assume that you are covered. We would also like to advise the following:

-          Talk to friends or colleagues who have had to submit claims for loss or damage to their laptops, notebooks, iPads or smartphones.

-          Write down all the potential hazards you would like to be covered for.

-          Ask your broker or direct insurer to confirm that you are covered for this and to provide such confirmation in writing.

-          Keep a file with all the documentation, communication and correspondence along with your documentation identifying the device, purchase price [receipt] etc.

Remember that insurance claims are the last resort – maintaining and guarding your laptop, notebook, iPad or smartphone is the best protection!!