Toyota celebrates Top Performing Dealers

Halfway Toyota Shelly Beach is the 2014 Toyota Dealer of the Year

Halfway Toyota Shelly Beach was recognised for their exceptional performance in 2014 and awarded the 2014 Toyota Dealer of the Year. This marks a first for this dealership and for the Halfway group.

“This award to Brian Jones and his team at Halfway Toyota Shelly Beach is richly deserved. Their consistent performance over the years has finally edged this dealership to the ultimate prize in the Toyota stable,” said Calvyn Hamman, Toyota South Africa Motors Senior Vice President of Sales and Marketing.

“Leading from the front, Halfway Toyota Shelly Beach continuously exceeds customer expectations and has achieved exceptional results in all the development programmes ensuring that it is a beacon of service excellence in the Toyota dealer family and also in their region of operation,” said Hamman, adding that the Toyota Dealer Awards are always hotly contested and the competition is fierce.

Awarded annually, the Toyota Dealer Awards are based on a comprehensive set of metrics on which each dealer is measured throughout the preceding year. These measurements include customer service, environmental protection, financial performance and vehicle sales.

In selecting the 2014 Toyota Dealer of the Year, Toyota identified the best performing dealership in the small, medium, large and mega categories. Brian Jones and Halfway Toyota Shelly Beach were recognised in the Large category and received the overall award; while Calvin Parry of Algoa Toyota Uitenhage, Danny Govender of Thekwini Toyota Durban and Johann Folscher of Barloworld Toyota Centurion were awarded for their outstanding achievements in the small, medium and mega categories respectively.

Toyota recognised several dealers and dealer groups during its award ceremonies which concluded last week; including the coveted Chairman’s Achievement Award. Awarded at the discretion of Dr Johan van Zyl, the President and CEO of Toyota South Africa Motors and Managing Officer, for exceptional service to the Toyota brand, Marius de Bruin of The Barloworld Motor Retail Group took the honours.

Following the special Chairman’s Award, Toyota celebrated the dealership with the best environmental initiatives. For innovative environmental projects – both in the dealership environment and in the surrounding community – and for keeping true to the global Toyota Earth Charter, Toyota recognised Charl Venter from Werda Toyota for his hard work.

Apart from the Chairman’s and Environmental Awards, Toyota also singled out the dealer with the highest level of customer service. For an exceptional customer experience score for the past year, Toyota recognised Martinus Rossouw of Status Toyota, Cradock.

In a related category Toyota recognised its best performing monitor service dealer. Toyota’s monitor service dealers act as specialist resolution dealers for complex problems or problems that do not have an apparent solution. Anthony Baraball of Mortimer Toyota Newcastle received the Monitor Dealer of the Year award.

Toyota Financial Services (TFS) also recognised the best performing Toyota dealer and this year Martin Klopper of Halfway Toyota Fourways received the Toyota Financial Services CEO award for the second consecutive year.

Other awards – Vice President’s Awards

The Toyota Vice President’s Awards recognise the best overall achievements in various functional categories, including vehicle sales, vehicle marketing, parts and servicing. Toyota recognised the following dealers for their outstanding achievements:

• Vice  President’s Award: Vehicle Marketing – Halfway Toyota Shelly Beach  (Brian Jones)
• Vice President’s Award: Customer Service – Carnival Toyota (Nic Muller)
• Vice President’s Award: Automark – Barloworld Centurion (Johann Folscher)
• Vice President’s Award: Combined Customer Experience:
  • Mega:           Hillcrest Toyota (Warren Demmer)
  • Large:           Halfway Toyota Shelly Beach (Brian Jones)
  • Medium:        Humansdorp Toyota (Johan Brits)
  • Small:           Status Toyota Cradock (Martinus Rossouw)

Toyota South Africa Motors also recognised the most proficient Divisional Group Managing Director and Group Managing Director of Dealer Groups in the Toyota network. Jimmy Loubser of the Locross Toyota Group was recognised in the Divisional category, while Andrew Miller received the Group Managing Director of the Year award.

Additional Info:

Toyota South Africa Motors has the largest network of dealers in Southern Africa, with 190 dedicated Toyota dealers serving customers in South Africa, Namibia, Lesotho, Botswana and Swaziland.

• Wouter Nel, the Dealer Principal of Hino Parow, was recognised as the Hino Dealer of the Year for 2014.
• Leon Brand, the Dealer Principal of Lexus Midrand received the award for the Lexus Dealer of the Year for 2014.

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