TransUnion increases focus on commercial business with ongoing investment
As part of its commitment to delivering enhanced data insight and intelligence to customers, TransUnion, a global leader in credit and information management, has increased its focus on its commercial business. This takes the form of ongoing investment into technology and data, as well as the appointment of Mark Heymann as the new Senior Director of Commercial.
TransUnion has embarked on a journey to augment its traditional credit bureau offering with risk information solutions that empower its customers to make faster, more informed decisions. This journey from data to intelligence is aimed at helping customers to take more calculated risks, be more competitive and drive greater efficiency. Part of the change within TransUnion has included significant investment into technology, particularly within the commercial business. Heymann’s appointment is the next step on this journey, an internal change that reflects TransUnion’s external values of providing improved customer service and enhanced customer solutions.
Heymann brings a wealth of experience to his new role, with more than 20 years of experience within the IT and business information sectors, including 12 years in the information solutions and credit bureau business. In his previous position at TransUnion he was responsible for establishing the credit decisioning business for South Africa and Rest of Africa. His existing relationships with key customers will bring further value to the transition.
“As TransUnion is in the process of incorporating risk-oriented solutions into their business, my technology background will enable us to increase our focus on innovation and improvement. I look forward to facilitating a successful transition. The success of the changes we are in the process of implementing is evident given the growth we have already seen in just a single month, and our customers will reap the benefits of this change through enhanced services that further enable their decision-making process and ability to develop competitiveness in the market,” says Heymann.
As part of a global growth strategy, TransUnion is continuously expanding its capabilities beyond traditional credit offerings. Ongoing investment into the commercial business, utilising enhanced technologies, deploying standard solutions, and structuring the organisation effectively, are all mechanisms to achieve this goal. Through investment into technology solutions, TransUnion is gaining the ability to align better with customer requirements and to deliver innovative new information and decision-making solutions in the future. With internal changes now taking effect, the organisation is able to be more agile and take solutions to market faster, providing greatly enhanced customer service.
“As we expand our capabilities and operate with a customer-focused lens, we will also work to continuously evolve our approach to provide better service, support, tools and resources for our customers. Recent changes within TransUnion will not only strengthen the organisation from the inside, but will enable us to grow our portfolio of innovative solutions and extend into new markets. These changes will strengthen and unite us as we continue to deliver ‘Information for Good’ across the world,” Heymann concludes.
